Returns

• You have 14 days to return the item, starting on the day of receiving the item.
• Each item has a tag attached; once you remove the tag, the item is considered sold and cannot be returned.
• If there is an issue with the item or if its condition does not match the description, please contact us immediately via email at info@touchedvintage.com, and include your invoice number in the correspondence.
• The item must be unused and returned with the tag still attached.
• Items must be returned in their original packaging and complete. If our exchange and return conditions are not met, we reserve the right to refuse the return.
• Touched Vintage is not responsible for any damage to the package during return shipping.
• We recommend returning the item fully insured.
• Sale and discounted items are not eligible for return.
• Jewelry cannot be returned for hygiene reasons.
• Return shipping costs are the responsibility of the customer.
• We only accept returns within the EU.
• Returns from outside the EU are not accepted.
• Upon cancellation of the agreement, the purchase amount will be refunded to your account within 14 days at the latest.
• The reimbursement will be processed using the same invoice as the original payment for the product.
• To return an item, contact us for the shipping address.